Zendesk API quick start

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13 Comments

  • Tejas Patil
    Comment actions Permalink

    Hi Charles,

     

    When clicked on support it takes me nowhere.

    Also when I try to entre https://your_subdomain.zendesk.com it takes me to https://your_subdomain.zendesk.com\agent by default could that be the issue?

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  • Joey
    Comment actions Permalink

    Hi Tejas-

    From that screenshot it looks like you are already in the Support interface. If you are seeing /agent you're already authenticated into it.

    0
  • Yair Abelson
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    The script provided didn't run 3 instances, but ran non-stop until i manually stopped it, having it creating about 400(!!) tickets :( 

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  • Bryan - Community Manager
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    That's odd Yair -- can you provide the exact script that you ran and the command line that ran it? Were there any modifications made? The above script samples is hard coded to run 3 times. Could the overall script itself have been run in a loop from the command line? Thanks for any additional info.

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  • Umashankar Saw
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    When to do the requests for token get 401 error { Error: Zendesk Error (401): Not Authorized
    at checkRequestResponse (D:\click-eat-projects\clickeatweb\node_modules\node-zendesk\lib\client\client.js:259:13)
    at requestCallback (D:\click-eat-projects\clickeatweb\node_modules\node-zendesk\lib\client\client.js:274:3)
    at Request._callback (D:\click-eat-projects\clickeatweb\node_modules\node-zendesk\lib\client\client.js:111:5)
    at Request.self.callback (D:\click-eat-projects\clickeatweb\node_modules\request\request.js:188:22)
    at Request.emit (events.js:198:13)

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  • Greg - Community Manager
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    Hi Umashankar Saw! Can you confirm that the credentials that you are using have sufficient privileges to make the request? If they were, we will likely need to investigate this further in a ticket, so let me know and we'll take if from there!

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  • Gilberto Cota
    Comment actions Permalink

    hola, me podrían  mostrar  algún ejemplo de descarga de información de chats usando php o java script?

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  • Greg - Community Manager
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    Hi Gilberto Cota! We do have a PHP client that includes our Chat API. Hope that helps!

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  • Alexis Rengifo
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    Hello,
    I tried to make an API request to create tickets and new users on the fly...
    I am getting CORS all the time. 
    Is it possible to do it with JS or a backend client is needed like PHP, Node, Java , etc.

    Thank you.

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  • Greg - Community Manager
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    Hi Alexis! Could you tell us more about how you're doing this? Is this a script that you have running, a ZAF app, requests from an API client like Postman, etc?

    1
  • Alexis Rengifo
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    Hi Greg,
    I have no issues creating tickets using Basic Auth with Postman, but moving this code to a vanilla js script I am blocked by CORS.


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  • Ragheb Gmira
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    How to create tickets in Zendesk from another systems ?

    Several marketplaces receive tickets from my customers. I want all these tickets to be sent to zendesk from the Marketplaces for centralized management in Zendesk.

    How can I push these tickets to Zendesk ?

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  • Greg - Community Manager
    Comment actions Permalink

    Alexis - Take a look at this article for assistance with CORS errors. This is not necessarily an unexpected outcome.

    Ragheb - I responded to your other community post where you asked this question.

    1

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