Uploading and installing a private app

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8 Comments

  • Pham Hoang Xuan
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    Hi  Brett,

    If i want to dev a Zendesk Support App i need to upgrade to Support Professional right?

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  • Brett Bowser
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    Hi Xuan,

    If you develop an app and would like to upload it as a private app you'd need to at least be on Support Professional.

    Let me know if you have additional questions for me.

    Cheers1

    1
  • Pham Hoang Xuan
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    Hi Bretty,

    I just want to develop in development environment using "?zat=true" so the Team Plan can do this? (sorry, i want to save money for the development environment) 

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  • Pham Hoang Xuan
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    Hi Joseph,

    thanks for your response.

    If i using trial account, i can see the ticket side bar and the icon load unsafe script on address bar

    But if i switching to another account (using  Essential Plan) i don't see the thing like in trial account

    i missing or doing something wrong?, sorry this is the first time i develop zendesk app

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  • Bryan - Community Manager
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    Hi Xuan,

    The shield/"Load unsafe content" only shows up when running 'zat server' locally. Once an app has been uploaded to your account instance, the app is served from remote servers (not locally), so this option doesn't show up as it's not needed.

    This all assumes you area using a Zendesk account instance that allows private apps (as Brett mentioned, "Team" or higher. Trial accounts meet this criteria but "Essential" accounts do not).

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  • Matheus de Oliveira Marçal
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    Hello, 

    I am developing a particular application that needs settings to work, when doing the test using zat server everything works but when using the package and put as a private application I can not configure it, is there anything that might be bothering me?

     
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  • Bryan - Community Manager
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    Without more detail, it's hard to say Matheus. Check out these two examples and maybe something will surface.

    1. This is an example of using secure settings -- where you're using things like "domainWhitelist" and "secure:true":

    https://github.com/bryan-flynn-zd/examples/tree/master/demo_app_secure_settings

    2. This example shows getting and setting app values:

    https://github.com/bryan-flynn-zd/examples/tree/master/demo_app_metadata_call

    Because there are a couple of different modes to using settings in client.request calls (CORS and non-CORS), this article may also help:

    How Apps framework client.request works

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  • Tatevik S
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    Hello,

    is there any way to call the private application without opening a ticket from agent side?

    I need some solution to run the private application automatically when ticket is creating/updating.

    Thanks,

    Tatevik

    0

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