The iOS Support SDK may display Help Center articles in your app that mention other mobile platforms such as Android and Windows Phone. If your Help Center has this kind of content, be aware that the Metadata section of the Apple App Store Review Guidelines prohibits mentioning other mobile platforms in the apps you submit:
3.1 Apps or metadata that mentions the name of any other mobile platform will be rejected
This includes any Help Center article displayed in your app. For example, your app could be rejected because some of your articles describe how to complete a process on an Android device.
This article outlines best practices for filtering out Help Center articles that mention other platforms to prevent your app from being rejected.
Filtering by category or section
- In your Help Center, m ove all the articles that don't mention other mobile platforms into a separate category or section. See Organizing your content in categories and sections
- Update your app to show only the articles in the category or section. See Filter the Help Center in the developer documentation
Filtering by label
- In your Help Center, a dd a label to all articles that don't mention other mobile platforms. See Adding labels
- Update your app to show only the articles with that label. See Filter by article label in the developer documentation
You don't have to restructure your Help Center with this solution. A flat list of filtered articles is displayed in your app that a user can scroll through.
Dedicated Help Center
If the multibrand feature enabled on your account, you could create completely separate Help Centers for different scenarios. One scenario would be to create one Help Center for content that doesn't mention other mobile platforms and a second Help Center for content that does.
To get started, see Setting up multiple brands in Zendesk Support . Next, update your app to point to the Help Center that doesn't mention other mobile platforms. See Changing the Zendesk Support brand in the developer docs.