Getting started with the Custom Objects API Follow



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    Ignacio De La Llave Lorenzo


    We recently started using the custom resources feature. For now we are mainly testing it and checking if it's something that would improve how we manage information without a big overhead.

    One of the possibilities we see would be to use  custom resources with Insights. Is any information from custom resources being carried through to Insights?


    Thank you,

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    Joseph McCarron

    Hi Ignacio,

    Thanks for your comment. Currently we do not load Custom Resources data into the Insights product, but this is something we are actively exploring and hope to offer in the future. We understand that this will be a particularly valuable integration so it is a top priority for us as we continue to integrate this new feature more deeply into our platform. Stay tuned!

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    Raoul de Grunt


    I am very interested in this feature to improve our internal efficiency by bringing information (like computers) into Zendesk with a customer resource.

    One thing which I am missing, but am very interested in, is to make a relationship between a Zendesk Ticket and a Help Center post. This is currently only possible at ticket creation (in the Via property), but not at a later stage.

    As I am missing the post object in this article, as well as the relationship API documentation, I am asking if this will be implemented.

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    Thomas Verschoren

    Is there an option to retrieve an object from an external data source?

    E.g. Device Serial ABC1234 --> Look up in an external database?

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