Requesting a global OAuth client for a Zendesk Support integration

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6 Comments

  • lemon
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    Hi Zendesk Team Zendesk @...  After I apply for the global client,How should I use this client to authorize user_domain?

    How to pass the parameters of the authorization link, and whether the access domain is the user's domain or the global domain, If it is a global domain, how should the user domain be passed to the authorized link 

    In addition, how is example_prompt.png triggered, and what are the links before and after the trigger?

    Thank you very much!

     

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  • Bryan - Community Manager
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    Hi lemon -- I would check out this article: Creating and using OAuth tokens with the API

    Setting up a global OAuth client is needed if you're thinking of developing a Zendesk Marketplace app that is used by different customers who each have their own unique Zendesk Support subdomain.

    To answer you're question, it's up to you to request the customer's subdomain. In this workflow, it's your third-party/remote service that wants to access the customer's Zendesk instance. If this is the case in the integration that you're considering to write, it would be this remote service that they would be logged into (some sort of admin portal probably) that then asks for their Zendesk subdomain, that then does the OAuth grant flow steps.

    In the end, a "global" OAuth client is just another OAuth client -- the advantage is that you don't have to ask each separate customer to set it up -- it's already set up for them. Meaning that this is really just a convenience feature.

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  • Михаил Ревзин
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    Hi!

    There is no any submit form now, but a link only:

    Is the procedure changed? I can't see how to do it on the page linked, just our already submitted apps.

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  • Greg - Community Manager
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    Hi Михаил! If you already have a global OAuth, you will not see the option to request it. Can you confirm whether or not your subdomain already has this associated with the account?

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  • Михаил Ревзин
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    Hi Greg!

    I've already found the solution - the form is here now https://apps.zendesk.com/organization

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  • Greg - Community Manager
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    Great to hear that! I'll put in a note to the documentation team to update that page to include some more detailed instructions as well. Thanks for the update!

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