Build your first Chat app - Part 5: Installing the app in Zendesk Chat

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  • Juan David Lara Quintero
    Comment actions Permalink

    Hola, Yo realice la instalacion de mi aplicacion y al momento de ejecutarla esta me bloquea el javascript main.js y no me deja hacer el llamado a wikipedia, el error que me muestra al momento de ver en la consola es 403 para el javascript y CORS con el llamada o wikipedia, como puedo solicionar esto ?

  • Joao Dias
    Comment actions Permalink

    hello, when I ran 'zat validate' command, there came error:

    info Checking for new version of zendesk_apps_tools
    /System/Library/Frameworks/Ruby.framework/Versions/2.0/usr/lib/ruby/2.0.0/net/http.rb:921:in `connect': SSL_connect returned=1 errno=0 state=SSLv2/v3 read server hello A: tlsv1 alert protocol version (OpenSSL::SSL::SSLError)
    from /System/Library/Frameworks/Ruby.framework/Versions/2.0/usr/lib/ruby/2.0.0/net/http.rb:921:in `block in connect'
    from /System/Library/Frameworks/Ruby.framework/Versions/2.0/usr/lib/ruby/2.0.0/timeout.rb:52:in `timeout'
    from /System/Library/Frameworks/Ruby.framework/Versions/2.0/usr/lib/ruby/2.0.0/net/http.rb:921:in `connect'
    from /System/Library/Frameworks/Ruby.framework/Versions/2.0/usr/lib/ruby/2.0.0/net/http.rb:862:in `do_start'
    from /System/Library/Frameworks/Ruby.framework/Versions/2.0/usr/lib/ruby/2.0.0/net/http.rb:851:in `start'
    from /System/Library/Frameworks/Ruby.framework/Versions/2.0/usr/lib/ruby/2.0.0/net/http.rb:582:in `start'
    from /System/Library/Frameworks/Ruby.framework/Versions/2.0/usr/lib/ruby/2.0.0/net/http.rb:477:in `get_response'
    from /Library/Ruby/Gems/2.0.0/gems/zendesk_apps_tools-2.12.0/lib/zendesk_apps_tools/command.rb:270:in `check_for_update'
    from /Library/Ruby/Gems/2.0.0/gems/zendesk_apps_tools-2.12.0/lib/zendesk_apps_tools/command.rb:89:in `validate'
    from /Library/Ruby/Gems/2.0.0/gems/thor-0.19.4/lib/thor/command.rb:27:in `run'
    from /Library/Ruby/Gems/2.0.0/gems/thor-0.19.4/lib/thor/invocation.rb:126:in `invoke_command'
    from /Library/Ruby/Gems/2.0.0/gems/thor-0.19.4/lib/thor.rb:369:in `dispatch'
    from /Library/Ruby/Gems/2.0.0/gems/thor-0.19.4/lib/thor/base.rb:444:in `start'
    from /Library/Ruby/Gems/2.0.0/gems/zendesk_apps_tools-2.12.0/bin/zat:13:in `<top (required)>'
    from /usr/local/bin/zat:23:in `load'
    from /usr/local/bin/zat:23:in `<main>'

    how can I fix this?

  • Nikhil Pandey
    Comment actions Permalink

    Hi how can I test a Chat app, in a manner similar to testing Support App?

  • Bryan - Community Manager
    Comment actions Permalink

    Hi Nikil -- I'm assuming you're talking about how to test the app locally? If so:

    Zendesk Chat apps are started the same way from the local command line using 'zat server'.

    However, the "zat=true" query parameter is put in a slightly different location than Zendesk Support apps.

    For Chat, insert ?zat=true in the chat window URL directly after /agent and before any # characters


    This is also mentioned in the "Part 2" section of this series:

    As with Zendesk Support apps locally, make sure your browser was OK'd to load "mixed content" (also noted in the above article).


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