Build your first Support app - Part 5: Installing the app in Zendesk Support

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8 Comments

  • Heather Cook
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    Hi Team,


    In this article i tested and validated the app.But don't really understand if I am getting an error or not. I think I am getting a certificate error, which I don't know how to fix. Any advice?


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  • Joey
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    Hi Heather-


    My colleague Bryan answers a similar issue over in another post. As he notes, it is a Ruby environment issue.

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  • Heather Cook
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    Hi Jo,


    Bryan says "Anyway, it relates to when Ruby is missing an expected SSL certificate configuration. Most Ruby installers will add this configuration, but it looks like your install may be missing it.


    Check for a SSL_CERT_FILE environment variable. If it is missing, then adding it (and the certificate file it points to) should fix this."


    How do i check for the certificate?


    I tried reading the stack overflow links Bryan had included in his comment, but to be honest they used so many words I didn't understand that I'm not sure it is English.


    Thanks


    Heather

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  • Raphael Gal
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    I had the same issue. I followed these instructions to resolve it.

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  • Amit Chinchane
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    Hi,

    I am getting the below error when I am trying to validate the "Requester X-ray." app.

     

    /var/lib/gems/2.7.0/gems/execjs-2.7.0/lib/execjs/runtimes.rb:58:in `autodetect': Could not find a JavaScript runtime. See https://github.com/rails/execjs for a list of available runtimes. (ExecJS::RuntimeUnavailable)

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  • Greg - Community Manager
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    Hi Amit Chinchane! Can you confirm that you have gone through the setup in this 3-step guide? My suspicion is that node.js may be the issue, but if that's not it, definitely go through the above and let us know if that resolves it for you!

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  • Amit Chinchane
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    Hi Greg,

    Thanks for the feedback.  I followed the step 3 and now the validation error is gone. 

    After running $zat validate ---> I am getting validate OK

    So my guess is now I can package the app and upload it on the support site.

     

     

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  • Greg - Community Manager
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    Glad to hear that, Amit! Let us know if you need anything else!

    Greg Katechis | Developer Support and Enablement Engineer

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