Building a dedicated JWT endpoint for the Support SDK

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7 Comments

  • Anton Mintsev
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    Hi!  in this flow picture you have user_token in URI. That can be confusing because it's in the request body

    2
  • candiceyang
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    According to the above steps , now I can test our JWT endpoint, the result same as the picture , return 200 and the result with "jwt" data. but when I call the zenDesk related api on android mobile, the zenDesk log hint 401 and return "{"error":"Couldn't authenticate you"}".

    Please give me some hints how to solve this issue?

    1
  • Eugene Potashkin
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    I have the same problem as candiceyang

    Any updates?

    0
  • candiceyang
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    Hi Eugene,

    My problem has been fixed by Zendesk support help.

    Please check the link https://support.zendesk.com/hc/en-us/requests/4446366  I hope it can also help you.

     

    0
  • Brett - Community Manager
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    @Candice, Eugene wouldn't have access to your ticket unfortunately to review any of the information between you and our agent unfortunately :-/

    @Eugene, you may want to confirm that you're passing over the required attributes for logging in as mentioned here: https://develop.zendesk.com/hc/en-us/articles/360001075248-Building-a-dedicated-JWT-endpoint-for-the-Support-SDK

    It may also be worth testing with another user account to see if that resolves the issue.

    Hope this points you in the right direction!

    0
  • Josiah Rininger
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    According to the above steps , now I can test our JWT endpoint, the result same as the picture, return 200 and the result with "jwt" data. But when I call the zenDesk related api on ios mobile, it returns "Response: HTTP/2.0 401".

    Please give me some hints how to solve this issue?

    0
  • Johny Balian
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    im trying to populate custom user fields by passing them in the sso response but its not working, is it doable?

    0

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