Part 1: Welcome to the Zendesk platform

Have more questions? Submit a request


  • Umair Zulfiqar
    Comment actions Permalink


  • Jovan Witherspoon
    Comment actions Permalink

    This page describes how to invoke the API but it doesn't guide me through a real-world scenario that the Zendesk API supports.  From a business perspective, I'm still struggling to understand how the API is useful.  What process is Zendesk improving?

    It's like if someone built a car and shows me the steering wheel, pedals, etc,.. without explaining to me what the car is for in the first place.  I need to know what the "car" is for (not its parts)  to understand the "value" I can get out of using the car. 

    We only tested the API itself but not the outcome of the scenario that it was intended to support.


Please sign in to leave a comment.

Powered by Zendesk