Part 1: Welcome to the Zendesk platform

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  • Jovan Witherspoon

    This page describes how to invoke the API but it doesn't guide me through a real-world scenario that the Zendesk API supports.  From a business perspective, I'm still struggling to understand how the API is useful.  What process is Zendesk improving?

    It's like if someone built a car and shows me the steering wheel, pedals, etc,.. without explaining to me what the car is for in the first place.  I need to know what the "car" is for (not its parts)  to understand the "value" I can get out of using the car. 

    We only tested the API itself but not the outcome of the scenario that it was intended to support.

  • Umair Zulfiqar



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