Custom agent roles
The API could list the custom agent roles in the account. You can now use the API to create, update, and delete them as well. To use the new endpoints, see Custom Agent Roles in the API docs. To learn more about custom agent roles, see Creating custom roles and assigning agents (Enterprise) in the Support Help Center.
Account locales
The API setting for the locales enabled in the account used to be read-only. You can now update the setting to enable and disable locales in the account. See Localization in the Account Settings API doc. To learn how localization works in Support, see Adding multiple languages to Zendesk Support (Professional and Enterprise) in the Support Help Center.
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