The Zendesk Sunshine platform lets you connect and understand all your customer data wherever it lives. The Sunshine platform is independent from other Zendesk customer service tools such as the product APIs, the Apps framework, and the embeddables. The Sunshine data layer is not associated with any Zendesk product, though you can model relationships with certain native objects like tickets and users.
The Sunshine platform currently consists of the following APIs:
Custom Objects API
Use the Custom Objects API to model, store, and retrieve objects that are not native to Zendesk. The data is stored in the Amazon AWS infrastructure. Custom objects can be almost anything, including products, orders, devices, and warranties.
To get started with custom objects, see the following resources:
- Getting started with Sunshine custom objects
- Custom Objects API developer guide
- Custom Objects API reference
Events API
Use the Events API to build a timeline of your customers' interactions from any source. Events can be any programmatic event, including purchase transactions, website visits, or customer service interactions.
To get started with user events, see:
Profiles API
Use the Profiles API to create a single view of each of your customers across applications or systems.
To get started with profiles, see:
- Getting started with Sunshine profiles
- About Sunshine profiles
- Profiles API developer guide
- Profiles API reference
10 Comments
Hi Charles,
If in my case I need to develop Return merchandise authorisation system, in my understanding, it has to go to sunshine platfrom then : 1 connect to Custome object API in order to get orders and products data
2. then use Events API to customise service interation like put statu return merchandise/ decline repaire etc
3. also use profile API to create an inframe view block for customer fills the form
is this the correct procedure? or I read your article of Building-a-custom-ticket-form-with-the-Zendesk-API, it has better way to develop with this way ?
thank you so much
Hola!
uso Zendesk desde hace 6 años (support) y ahora quiero saber si es posible conectar mi base de datos de compras de mis clientes con SELL
no queremos exportar los datos a sell, sino que SELL lea los mismos en mi base de datos.
O sea Sell deberia consumir mi Api
Esto es posible usando Sunshine?
muchas gracias
Hola Leonardo,
1. No es posible con la conexión de base de datos hoy, pero estará disponible con Apps Framework a finales de este año.
2. ¿Qué quiere decir con esta "O sea Sell deberia consumir mi Api"?
3. No es posible con Sunshine.
Hi there,
Is there a limit to how much data can be stored in Sunshine?
Cheers,
Josie
Hi Josie -- here's the documentation on Sunshine Custom Object data limits:
Storage Limits
"Sunshine Select" is essentially an add-on that gets you higher limits. Both require the Enterprise plan. Note that these limits are across all objects (IOW, all object record counts collectively can't go over these limits). Hope this helps!
And each object record can have up to 32 KB of attribute data. See https://developer.zendesk.com/rest_api/docs/sunshine/resources#json-format.
Can the Sunshine Platform be used to track events within Zendesk? Similar to, but better than, the soon to be retired Pathfinder app. I've struggled so much with Events Flow in Google Analytics that I'm reaching here.
Hi Holly-
Sunshine Events won't be similar to Pathfinder. However, if your Zendesk account has Answer Bot, you will still be able to see which articles customers have been presented with via Answer Bot in the ticket interface.
That's a good option to be aware of, thanks Joseph.
¿Si tengo una BD externa de clientes con diferentes atributos, puedo usar Sunshine para integrar esa información con los tickets?
gracias
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