The Zendesk Sunshine platform lets you connect and understand all your customer data wherever it lives. The Sunshine platform is independent from other Zendesk customer service tools such as the product APIs, the Apps framework, and the embeddables. The Sunshine data layer is not associated with any Zendesk product, though you can model relationships with certain native objects like tickets and users.
The Sunshine platform currently consists of the following APIs:
Custom Objects API
Use the Custom Objects API to model, store, and retrieve objects that are not native to Zendesk. The data is stored in the Amazon AWS infrastructure. Custom objects can be almost anything, including products, orders, devices, and warranties.
To get started with custom objects, see the following resources:
User Events API
Use the User Events API to build a timeline of all your customer interactions from any source. Events can be any programmatic event, including purchase transactions, website visits, or customer service interactions.
To get started with user events, see Using the User Events API (early access).
Use the Profiles API to create a single view of each of your customers across applications or systems.
To get started with profiles, see Using the Profiles API (early access).