Quickstart – Web Widget JavaScript APIs

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4 Comments

  • David Lance
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    This is particularly helpful. Thank you Darren. Particularly for specifying where to position the window.zESettings object and the API commands relative to the Zendesk Widget script. I think I was getting hung up by doing that wrong.

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  • Darren Chan
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    Hi David,

    Thanks for the feedback. I'm glad you found it helpful!

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  • Renan
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    Darren Chan how are you ?

    Im using the Zendesk Web Widget in an existing application, but always that the page fire an ajax request, the "help" widget disapear.
    Did you have this problem ? Which suggestion could you tell me to diagnostic and solve this error ?

    Thanks.

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  • Bryan Flynn
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    Hi Renan -- without having your code or a page that reproduces this, it's hard to say exactly what's happening. If you post a distilled/very-simplified example that shows the behavior, we could maybe figure it out.

    My guess is that your AJAX request has a side effect of reloading the page or manipulating its DOM in some way where the widget's snippet is somehow removed or affected.

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