Connection Failed Error For Chat iOS SDK V2

4 Comments

  • Greg - Community Manager
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    Hi Chenyu, thanks for reporting this! Our developers are working on a fix for this which they are hoping to have released this quarter. I'll create a ticket for you and attach it to the problem ticket so that you are notified when the fix is officially released.

    1
  • Chenyu Yang
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    Great to hear! Thank you for working on this!

    0
  • Serhii Amelin
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    Greg - Community Manager 
    Hi! May it be the reason why it now working for me on iOS as well? 
    I use NPM package to implement it on React Native, in android it works properly but on iOS - Connection failed. 
    I just need some explanation to understand was it on my side or it depends on this bug.

    0
  • Saad Ullah
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    Greg - Community Manager

    Hi, I am having the same issue right now, Although the Reconnecting popup from the top is gone status still says disconnected, and chat is stuck after the bot asks:

    "To contact you when someone is available. I need some more information"

    Kindly let me know what I am doing wrong or is there a bug in the chatbot. Remember it's happening when all agents are offline. Chabot is not stucking when there is an agent available.

    0

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