Hello, Im trying to generate new ticket in our Zendesk service using our WhatsApp Service account thru the Zendesk API.
So far, i set all the mandatory values and im able to create the ticket in Zendesk , but I cannot figure out how to set Email from and Name of the requester.
Im using an HTML FORM to capture the customer data and pass it to JSON. (Im not good with JSON.) Even when Im capturing the Customer Name and Email, once the ticket was created in Zendesk, Im not able to see their name.
Hope yo can understand my request.
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