Send and receive messages via API (Answerbot included)

2 Comments

  • Greg - Community Manager
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    Hi Alejandro, thank you for the feedback! We are in the process of making some changes so that this information will be easier to find in the future. It will take some time, but having these examples really does help us see where the real pain may be, so thank you!

    Regarding the issue that you're experiencing, I'm not sure what you're looking for here. Could you share a bit more about your situation so that I can find the best options for you?

     

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  • Alejandro Rayón
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    Thanks Greg!

    In our company we have developed our own STT (Speech to text) and TTS (Text to Speech). I want users who visit our page to be able to use our Zendesk chatbot by voice (speak to it and hear the responses by voice).

    The integration is working but using the APIs that I mentioned in the post I am only able to receive the messages that the LiveAgent writes through the dashboard, but I do not receive the automatic messages from my Answerbot.

    For example, using https://developer.zendesk.com/rest_api/docs/chat/introduction I only get Visitor and Agent messages but no more, and the AnswerBot API is very limited. 

    The next step would be to receive the messages of a possible integration with any of the Marketplace Apps, that is, if we integrate an AI layer with Watson from IBM in the chatbot, we can also receive that information.

    Thanks a lot!!

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