I would like to build in some stop gaps to prevent our employees solving tickets before doing their due diligence. A series of questions. If they fail to answer all the questions the ticket will not be able to proceed. In addition, if "No is checked on any question they may not proceed until YES or N/A is swapped out for it.
Basically I want to open a popup while agent starting a ticket. In that popup window 4-5 questions are there and agents have to answer the questions before proceed.
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