 cat /tmp/file1
file 1

now with more things in it

 cat ~/Downloads/file1
--d0fc8ad134ce4ffab253f2aba200458e
Content-Disposition: form-data; name="/tmp/file1"; filename="file1"
Content-Type: application/binary

file 1

now with more things in it

--d0fc8ad134ce4ffab253f2aba200458e--

def upload_file(self, file_list):
    self.token = ""

    for file in file_list:
        _filename = file.split("/")[-1]
        _filedict = {file : (_filename, open(file, 'rb'), "application/binary")}
        self.url = "https://{0}.zendesk.com/api/v2/uploads.json?" \
                   "filename={1}&token={2}".format(self.baseurl,
                                                   _filename,
                                                   self.token)
        status = requests.post(self.url, auth=self.auth, files=_filedict)
        if status.status_code != 201:
            return False, status
        self.token = status.json()["upload"]["token"]
        import ipdb; ipdb.set_trace()

    return True, self.token

• Official comment

  Joey

  • July 17, 2017 18:15

  Comment actions Permalink

  One more thing, Scott-

  Using the following I received the appropriate JSON response, given me a token which could then be used to attach your upload to another object such as a ticket, etc.

  #!/usr/bin/python
  
  import sys
  import requests
  
  user = 'email@example.com/token'
  token = '{API_TOKEN}'
  url = 'https://{SUBDOMAIN}.zendesk.com/api/v2/uploads.json?filename={foo}'
  headers = {'Content-type': 'application/binary', 'Accept': 'text/plain'}
  
  uploaddata = '{foo}'
  
  s = requests.session()
  s.auth = (user, token)
  resp = s.post(url, headers = headers, data = uploaddata )
  
  print(resp.content)

  Certainly not production ready, but my test file was not overwritten as was in your case. Please give it a try!

• Joey

  • July 17, 2017 17:42

  Comment actions Permalink

  Hi there Scott-

  Thanks for writing in. Given that this is not occurring with cURL, I would consider it unlikely Zendesk is writing this data to your file(s). I wanted to ask if you had seen the Zenpy Client Library. While not supported by us, the developer maintains it and is quite well-documented.

  Take care!

• Scott Laffer

  • July 20, 2017 06:41

  Comment actions Permalink

  Hi Joseph,

  Thanks for having a look. I 100% agree this is a Python problem, not a Zendesk one. :-)

  I had seen the Zenpy module, but honestly I wanted to try this myself and I don't believe it supported the OAuth2 authentication I've implemented in my app now.

  I see you're uploading the contents of the file using the data kwarg, not the files kwarg which I believe is normal to use with the Python requests module. Is there a particular reason for this?

  Scott

• Scott Laffer

  • July 20, 2017 06:51

  Comment actions Permalink

  Oh... For the record, the following code does work successfully.

  def upload_file(self, file_list):
      self.token = ""
      self.headers["Content-Type"] = "application/binary"
      for file in file_list:
          _filename = file.split("/")[-1]
          self.url = "https://{0}.zendesk.com/api/v2/uploads.json".format(self.baseurl)
          self.params = {"filename" : _filename, "token" : self.token}
  
          status = requests.post(self.url, headers=self.headers, data=open(file, 'rb').read(), params=self.params)
          self.logger.debug(pretty_print_POST(status.request))
  
          if status.status_code != 201:
              return False, status.text
          self.token = status.json()["upload"]["token"]
      return True, self.token

• Joe Gran

  • June 19, 2020 23:59

  Comment actions Permalink

  Scott - this saved me today. Thank you!!

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