Ticket Viewers for different tickets - Find Collision Users for a set of ticket ids

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3 Comments

  • Bryan - Community Manager
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    Hi Andy,

    This functionality is not exposed through the API. The Apps framework can take advantage of it because it's embedded in the main application where that publish/subscribe mechanism is buried.

    While much of what you see in the Support product's interface can be achieved via API calls, this unfortunately isn't one of those things. Sorry to be the messenger on this one.

    1
  • Andy Parkerson
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    Hi Bryan,

    Is it possible to get the data through the apps framework? Like to perhaps specify which ticket the client.get('ticket.viewers') gets?

    Is there a secret parameter, like client.get(['ticket.viewers', '123']) where 123 is the ticket id? 

    If not, at least I can get rid of that user story. Thanks.

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  • Bryan - Community Manager
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    This would be a new feature Andy. That ticket app accesses the ticket window context but not beyond it in this case. To reach out beyond that and collect info on other tickets and then expose that info would be needed. Obviously not impossible, but for-sure a new feature.

    There is a Product Feedback forum where new feature requests can be posted. I just wanted to mention that, in case you wanted to bring it up with a wider audience. The product managers who review that area generally look for use-cases and problems the idea is solving. Even if you don't post, it's also not a bad location to keep an eye on, so I thought I'd mention it.

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