Autopopulate fields without notifying agent

Answered

Comments

2 comments

  • Avatar
    Joseph May

    Hi there Dan-

    A colleague and I just went over this with possible scenarios. Unfortunately there is no way at this time to forgo displaying this.

    Regards,

    Joey

  • Avatar
    Dan Cooper

    Thanks Joseph.  I'll post something over in the Feature Requests topic.  I'd love to see the option to suppress that notification for certain app use cases.  

    EDIT: I found a post that is the same issues and added to that thread instead of the Feature Requests topic: Override the 'Ticket has been updated with changes'

Post is closed for comments.

Powered by Zendesk