I am co-founder of https://pickyassist.com we provide WhatsApp , SMS & Call automation using customer existing phone number.
I want to build a plugin for Zendesk Chat & Support services so that zendesk customers can easily connect with our services and able to get messages from their existing WhatsApp / SMS right into their Zendesk.
Functionality I want to build
When someone sends a WhatsApp / SMS on my customer business phone number configured with PickyAssist i want to trigger a chat to Zendesk Chat system or Converts the message as Ticket
When the agent replies to the message i want to capture the message from Zendesk and post back to my server in order to reply back to the customer / visitor
Can anyone suggest the best method to get started with my above requirements, i have webhook and API to push and pull informations from my systems to any 3rd party systems
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