Hi, I'm looking for some guidance and wondered if someone with more expertise could offer some help.
I'm a long time Zendesk user, but never really used the API side of things. That said, I know now how to connect via curl and use some of the basic commands on the API docs.
The issue I'm trying to overcome is that I want a Ticked Field (drop-down) to have large amount of items, but these items will need to be added to. This will give my agents a list of customer names to select which the ticket was relevant to. The problem is that whilst I can upload a .CSV first time round, I can't after the first time and then it's manual entry only - which is not going to work when I've got to had 20-100 new customers etc.
So I've been looking at the API to see if this can be done on mass via Field Updates and I believe it maybe can, but the process of curl > JSON formatter > add my changes > try curl is rather cumbersome. Is there a GUI that better presents the data from Zendesk that I can use to export/import back into my account as opposed to long winded text file, amending names?
I've tried Google Sheets > CSV to JSON/Curl but it doesn't work very well and never updates the fields.
Any advice about a better GUI for this kind of process would be appreciated.
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