Cannot set ticket form

Answered

5 Comments

  • Bryan Flynn

    Hi Aleksey. I can reproduce this same behavior (client.get('ticket.form') works but client.get('ticket.form', <ID>)' returns this error). I'm going to follow-up with the engineering team and get back to you. It may be another couple of days or so, however. I'll let you know when I get more info. Thanks for bringing this up and apologies for the hassle.

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  • Aleksey Kislov

    Thank you, looking forward to it.

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  • Bryan Flynn

    Ok Aleksey -- I got some clarification.

    Ticket form can only be changed via the "ticket.form.id" property. See https://developer.zendesk.com/apps/docs/support-api/ticket_sidebar#formid.

    The documentation that we were both looking at (saying to use just "ticket.form") was incorrect. See the above documentation link instead, which is accurate. The section we saw the incorrect example is being updated. Thank you very much for reporting this!

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  • Aleksey Kislov

    Tested, and it's working, thanks!

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  • Bryan Flynn

    Great to hear! Thanks for confirming that Aleksey.

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