Adding info from external source

1 Comments

  • Joey
    Comment actions Permalink

    Hi Isaac-

    It sounds like you are working with an existing app in Zendesk. If the order number is in an existing ticket field, you can certainly grab that value and send it to your remote server, as well as receive a value for your tracking number to write to yet another custom ticket field. Some further reading to help you along here can be found in Adding custom fields to your tickets & Extend Zendesk products.

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