Hi, I've been researching structured content support on Zendesk Chat, and came across this: https://api.zopim.com/web-sdk/#how-can-you-send-a-structured-message
My goal is to build a Chat app that allows a human agent to send structured content into the chat with the customer. However, it appears that the Conversations API is chatbot focused, and if it fails can hand-off the conversation to a human agent via department transfer.
Is there no way for a human agent to insert structured content into the chat? I was looking at the Chat API, and it appears to only support simple text strings via chat.sendChat or chat.postToChatTextArea.
My ultimate goal would be to build a Chat app for a human agent that allows them to insert rich media / structured content into the chat with the customer.
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