Hello, I'm looking for a way to monitor every chat that is in progress on the account.
So far I've been able to subscribe to the started chats and its messages, but once those chats get assigned to a specific agent (which is not the same as the one from the token I used to connect to the API) I stop receiving data about that chat.
Is there a way to get the information about ALL the ongoing chats of the account? I had also tried doing this with the regular chats API, but I in that case I only receive data once the chat is finished.
Thanks in advance!
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