I want to use Zendesk as the backend for my messaging with my users as well for the support and talk. I wanted to see how I can integrate Zendesk with my app in order to allow users to send messages.
I noticed there is currently no support for React Native as far as Zendesk Chat goes.
So I decided to just use Zendesk Chat REST APIs in my python backend and create the logic in the app myself but still use Zendesk for the chat backend.
Basically, I want to be the middleman between my frontend app and Zendesk.
The API seems to support everything I need (Create visitor, send a message as agent, etc.) besides one crucial function which sends a message as a visitor.
I wanted to create something like this:
- User signs up in the app -> I use Zendesk Chat REST Create Visitor API in my python backend
- User opens chat in the app -> I use Zendesk Chat REST Create Chat API in my python backend
- The user sends a message in the app -> I use some Zendesk API to send a message on his behalf
- My agents reply using the chat dashboard and I pull the messages using the Zendesk REST API
The problem is I can't find the REST API endpoint for #3 on the list, to send messages as a visitor. I have looked all over the docs and can't find a solution.
Does anyone know how to solve this?
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