We currently have zendesk widget in our site. And we want to use the conversation API to build/integrate a chatbot.
I went through the conversation API documentation and the need to create the websocket etc.
I am a little confused as to where to write the code to start the agent session and sent the message to the visitor so that it will get displayed in our existing chat widget.
Is there any block diagram/ architecture diagram of various code snippets or any working example which shows how to integrate the conversations API from zendesk chat widget.
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