Starting a chat conversation with active users

3 Comments

  • Jay
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    Hi Amir, 

    Thanks for sharing your use case. Unfortunately this is not supported in current chat conversations API. 
    we would definitely consider it as possible future improvement. 


    Regards,
    Jay

    0
  • Amir Othman
    Comment actions Permalink

    Hi Jay,

    Thanks for the reply. Are there any other possible ways of achieving this?

     

    -amir

    0
  • Jay
    Comment actions Permalink

    Hi Amir,

    Here is a workaround that you might consider use JS API of sendVisitorPath (https://api.zopim.com/files/meshim/widget/controllers/LiveChatAPI-js.html#sendVisitorPath). As you could see from the note:

    >  Chat triggers set to run “When a visitor has loaded the chat widget” will be fired when the visitor path is changed.

    So the workflow will be:
    - set up a trigger that when visitor loads the widget, conditionally check visitor page URL/title and send proactive chat message
    - When the users hit a certain score, you could call `sendVisitorPath` to update visitor path to a URL that fires the trigger

    Hope it helps!
    Jay 

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