Enhancing current Chat Web Widget with Structured Messages

1 Comments

  • Joey
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    Hi there Van-

    Thanks for sharing your understanding of our documentation around this new product. The Conversations API is intended to work with a chat bot, for which there are any number of providers, and act as a Zendesk agent - your own agents wouldn't be sending structured messages. Rather, the bot would be doing so. Here are a couple articles I have found helpful while continuing to learn more this:
    Build contextual chatbots and AI assistants with our open source conversational AI framework
    How to build a chatbot - IBM Watson
    I hope these help!
    If you have any suggestions on how we might improve our own documentation here please don't hesitate to share.

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