Enhancing current Chat Web Widget with Structured Messages


  • Joey
    Comment actions Permalink

    Hi there Van-

    Thanks for sharing your understanding of our documentation around this new product. The Conversations API is intended to work with a chat bot, for which there are any number of providers, and act as a Zendesk agent - your own agents wouldn't be sending structured messages. Rather, the bot would be doing so. Here are a couple articles I have found helpful while continuing to learn more this:
    Build contextual chatbots and AI assistants with our open source conversational AI framework
    How to build a chatbot - IBM Watson
    I hope these help!
    If you have any suggestions on how we might improve our own documentation here please don't hesitate to share.


Please sign in to leave a comment.

Powered by Zendesk