Setting collaborators when Email CC and Followers are activated

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3 Comments

  • Joseph May
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    Hi Ismarley-

    For the time being it looks like the best way to do what you're looking for is to use the client.request() method. You can read more about setting collaborators using our REST API here.

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  • Ismarley
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    I already did that...

    So the only way is using the background location and use the client.on('ticket.saved', function(e){}) taking the id of the created ticket and updating him?

    :(

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  • Joseph May
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    At this time, yes. It is something our apps team is aware of and we are working towards adding these new APIs into ZAF.

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