20 Comments

  • Official comment
    Max Brunner
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    Hi everyone,

    Thanks for your interest and participation in the Chat SDK EAP program. Our new Chat SDK v2 is now live, available for all Zendesk customers!

    You can check the official announcement here and also our documentation for Android and iOS.

    Thanks a lot,
    Max.

  • Kevin Miodek
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    Hello,

    Glad to see that you're working on the Mobile SDK integration.

    • "Ending a chat on a visitor’s behalf with a callback: As an integrator, you now have more control over the chat session lifecycle, a major request from previous versions of the Chat SDKs."

    Does that mean that the chats won't drop after 5minutes of inactivity on customer or agent side?

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  • Max Brunner
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    Hi Kevin,

    Yes! We completely overhauled the way the SDKs deal with sessions, so this problem wouldn't happen anymore!

    Thanks,
    Max.

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  • Kevin Miodek
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    Hi Max,

    I have other questions regarding this new chat SDK release:

    • will we be able to send push notifications to customers on app when we reply to them?
    • will the satisfaction survey be customisable

    I remember these were blockers for us.

     

    Regards,

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  • Max Brunner
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    Hi Kevin,

    Answering your questions:

    Will we be able to send push notifications to customers on app when we reply to them?

    Yes. This is already possible in the current version too. We're also working on pushes for multiple apps and sandbox capabilities for iOS.

    Will the satisfaction survey be customisable?

    Initially, the feature will be implemented as it is today, to achieve feature parity with our current SDK. But the new version already sets the framework to allow several types of satisfaction surveys.

    Thanks!
    Max.

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  • Gabriel Stock
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    Hi, does the new SDK includes user authentication with JWT (Same way as the Web SDK)?

    Thanks!!

    Gabriel

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  • Max Brunner
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    Hi Gabriel,

    For the first version, we're aiming into bringing feature parity with the current version of the Chat SDK. The JWT authentication is in our roadmap and is one of the features that we're planning to implement right after.

    Thanks,
    Max.

     

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  • David Ness
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    Are there any plans to support XCFrameworks and UIKit for Mac?

     

    Thanks,

    David.

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  • Noah Solnick
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    Hi Max,

    We want to show a link within our app to live chat if agents are available, and hide the link if not. There's no current endpoint that allows us to query if chat agents are available (or not) without opening a session and attempting to start a chat. Will this functionality be possible with the new SDK? 

     

    Thanks,

    noah

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  • Max Brunner
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    David,

    Both are on our roadmap. For XCFrameworks, we've been waiting for Apple to bring module stability to a stable release, which might be happening soon. As soon as they release it, we'll start releasing new versions supporting it too.

    Noah,

    In the new SDK we're introducing a new way of checking department and account status (between online, away and offline - which are based on agent statuses). You'll be able to use those to toggle the Chat availability, if that's your use case!

    Thanks,
    Max.

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  • Frederic Barthelemy
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    Hi Max Brunner -- we've been a longtime user of Zendesk at TaskRabbit, and one ongoing frustration is that we've had to be the maintainers of the react-native bindings https://github.com/taskrabbit/react-native-zendesk-chat  

    It would be lovely if this new Zendesk Chat SDK is directly supporting React-Native? -- I've met several of your engineers at various tech talks over the past few years, and I know that react-native isn't entirely off their radar.  

    Thoughts? 

    - Frederic Barthelemy

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  • Max Brunner
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    Hi Frederic,

    Amazing work you folks put together in the repository! Really impressive.

    We've been following React Native closely, keeping great attention to things like general usage and our own customer's usage and requests (like yours). Unfortunately, at the moment we don't have plans to support it. The new Chat SDK will not directly support it (despite the fact that its usage with the type of bindings you made for v1 will be perfectly possible as well).

    I'm adding your "+1" to our React Native customer requests.

    Thanks a lot,
    Max.

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  • Kevin Miodek
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    Hi Max,

    We've signed up for the EAP on the Mobile SDK quite a while ago now but we did not get any contact from your team?
    Could you please let us know when we'll be able to test that?

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  • Max Brunner
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    Hi Kevin,

    Thanks for your interest in our EAP! As we stated above, we're rolling out the new SDK EAP in phases, following some internal criteria. Just hang in tight, you should be receiving it soon! :)

    Thanks,
    Max.

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  • Razan Abuhantash
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    Hi Max, 

    We're currently using the chat SDK for our apps; but can't really tell if the UI adminable features (pre-chat forms, offline forms) for the widget also apply to the SDK. Can you confirm that? 

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  • Max Brunner
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    Hi Razan,

    Not sure if you're talking about Chat SDK v1 or the current EAP.

    For Chat SDK v1, pre-chat forms are available and can be used as instructed here: https://developer.zendesk.com/embeddables/docs/android-chat-sdk/chat#configuring-chat (for Android, iOS here: https://developer.zendesk.com/embeddables/docs/ios-chat-sdk/chat#configuring-a-chat). 

    For the new Chat SDK, the pre-chat forms are still about to be released. Keep following this thread for updates!

    Thanks a lot,
    Max.

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  • Razan Abuhantash
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    Hi Max,

    My question is more about controlling the text that appears in offline forms, pre-chat forms and concierge. I know the widget allows you to control that through the settings tab in the Zendesk chat console. Do those fields also control what data is displayed in the app when using the SDK? 

     

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  • Michał Ciuba
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    Hi Max,

    our company has signed up for the EAP on the Mobile Chat SDK a week ago, but we haven't got any message from you since then.

    We are about to integrate the Chat SDK into our mobile apps, but now we are not sure whether to wait for the new SDK or start working with the old one. 

     

    Can you please let us know when we can expect the access to the new Mobile Chat SDK? 

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  • Max Brunner
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    Hi Michał,

    Thanks for your interest in our EAP! As we said above, we're rolling out the new SDK EAP in phases, following some internal criteria. Just hang in tight, you should be receiving it soon! :)

    Thanks,
    Max.

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  • Samuel Cai
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    Hi Max,

    We're developing a new iOS app and planning to put it on app store some day next month.

    We're eager to use the EAP V2, because Apple requires us to use WKWebview only since April, but the Chat SDK V1 still doesn't support it yet.

    I signed up for the EAP yesterday, not received any email yet, is it possible that I was rejected or will be rejected?

    Thanks,

    Samuel

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