I have a use-case for a Zendesk app to prevent the ability of an agent to edit their name. After taking a look at the User Sidebar App documentation -- https://developer.zendesk.com/apps/docs/support-api/user_sidebar, it looks possible to hide and prevent the editing of the user fields such as Alias, Role, etc. It also looks like there is an event to listen to the change event when an agent changes their username.
However, it does not appear to be possible to prevent editing of their name, is there a different way to solve this?
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