Apps framework - Events for talk


  • Sebastiaan Wijchers
    Comment actions Permalink

    Hello Paula,

    You can't really hook into the incoming call event, that would be great. But an incoming call will create a new ticket when an agent accepts it. So you could make an app that lives in the 'ticket_sidebar' location and triggers on the 'app.registered' event and checks if the created ticket is a newly created Talk ticket (and then acts accordingly).

    With kind regards,

    Sparkly ⭐



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