Is there a way to develop an app using the framework that can intercept Talk events?
Here is a rough outline of what we'd like to accomplish:
1) Call comes inbound to talk
2) app intercepts incoming call event and incoming phone number
3) app opens browser window in another web-based sass product (built by our internal team)
4) our product calls the talk api for the zendesk customer record
The problem is I cannot find the documentation for the events related to talk. This guide for example, seems to suggest there are events to incept. How do I find them?
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