Many of us have been following and commenting on the article "How can I send email notifications to secondary emails in Support" (https://support.zendesk.com/hc/en-us/articles/226320008).
After three years of forum posts with no real resolution, we would like to see something implemented in the next release of Zendesk.
Because of this flaw, one poster commented they "found out the emails didn't reach the customer and he got very frustrated that we "weren't replying" that the original email had since been retired. We had no idea that even although he was emailing us from his secondary address all of our replies were going to his primary address, or that those weren't reaching him."
Please sign in to leave a comment.