We have fully implemented the integration with the Conversations API.
Today, as far as we can understand, the logged-in agent that creates the API client is the one to act like a chatbot. Admins and owners are the only ones allowed to create an API client.
The consequence of this is that the profile name and icon of the Administrator is the one that is being served on the chatbot. We can make the customer change it, but you are changing the profile/name across all Zendesk.
I would love to confirm this is the way it was designed, and if there is a workaround to have the Bot Agent be a fresh new agent.
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