I've read through the documentation and some of the community posts but not able to verify the specific integration scenario I'd like to achieve with the Zendesk Chat API.
I have a Bot implemented in a different technology stack that automates answering of a broad range of questions. One key scenario is the hand-off of a complex question to a human agent managed through Zendesk.
The Chat API documentation seems to focus scenarios where the Zendesk WebChat control is used rather than this scenario where it's a 3rd party.
Can I confirm that the Chat API will enable me to start a new conversation and then transfer that to a human. Then through the WebSocket interface receive messages from the human agent to relay and vice versa?
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