I'm looking to build my own custom Chat Widget using the Chat Web SDK and i want to trigger a form that a customer needs to fill up to gather more information about their identity.
The request for more information will be coming from an agent and will trigger a side form to be filled up and will be sent to the agent back but will not be part of the chat history shown to the customer (for security purposes).
Looking at the SDK and API, there are no "events" that will support this workflow.
Could you provide some guidance on how this can be achieved?
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