I'm trying to add an action to a trigger for new tickets that changes the ticket comment (these are new tickets, so there would only be one) from a Public Reply to an Internal Note.
It looks like it's possible to change the status of a comment via the API with something like this:
But I would need to know the ID of the comment in order for that to work. How would I go about getting that ID and putting it all together?
Hope that makes sense and I'm posting in the right place.
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