Status: 422 Problem with your request

7 Comments

  • Dan Cooper
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    Hi Richard,

    There was a recent breaking change to the Search API that came out on October 15th that limits queries to 1000 results.  You may need to narrow your parameters to account for this change. 

    1
  • Joey
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    Hi Richard-

    In addition to what Dan mentioned, I was just able to run this python script against my test acct with no errors.

    0
  • Richard Chounoune
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    Hi Dan, thank you for the prompt response. I definitely missed that change. Is there a way to go around that? I definitely need more than 1000 results. I built a custom dashboard that needs all the tickets(9300+). 

    0
  • Dan Cooper
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    Hi Richard, 

    The link I provided includes the current workarounds that Zendesk is recommending.  One may be better for you depending on how you have everything implemented.  I'd suspect using the incremental exports API might be a good start as you can provide a start time and work from there.

    0
  • Kevin Goold
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    Unfortunately I am unable to code up a work-around as I'm using ZenDesk's very own PowerBI connector, which is now broken.

    0
  • Bryan - Community Manager
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    Hi Kevin -- I saw your other post here and made a comment:

    https://develop.zendesk.com/hc/en-us/community/posts/360037387194-Requested-size-was-greater-than-limit-Power-BI

    This is a third-party integration owned by Microsoft. While it integrates with Zendesk it is not owned by Zendesk. Zendesk is working through its contacts and trying to push Microsoft to resolve this issue.

    0
  • Jerod Johnson
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    Hi all, I'm just following up on this thread. I recently tested our Power BI Connector for Zendesk and was able to pull in result-sets larger than 1000 without any issues.

     

    0

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