Is there a way to load different apps based on a flag ?

3 Comments

  • Chris Sos
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    Hi Andrei,

    You can load apps per agent group or role. This can be done inside the app settings and selecting group or role restrictions, but there's no way currently to load based on a specific "flag" that's set elsewhere.

    Could you share a bit more of your usecase?

    Chris

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  • Andrei Teianu
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    We want to have a custom field in zendesk. Each app would check this field, and based on that the app will either load/unload.

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  • Sebastiaan Wijchers
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    Hello Andrei,

    Are those apps private apps that you've developed in-house?

    Or public apps from the marketplace?

    When it's the later, you can only restrict to role and group as Chris has mentioned. If they are built in-house you can do your own logic (in the background location ie.) and conditionally hide the app:
    https://developer.zendesk.com/apps/docs/support-api/all_locations#hide

    With kind regards,

    Sebastiaan
    Sparkly ⭐

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