Cannot join channel because there are some other agents in the chat

2 Comments

  • Greg - Community Manager
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    Hi Tom Lev! This issue is different than the others, so I wanted to quickly answer this one. The reason that you're seeing this message is because an agent is attempting to join a chat that already has an agent in it. You will only be able to have one agent serving a chat when using the Conversations API.

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  • Tom Lev
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    Greg - Community Manager You are right. However this is happening because there is a delay from the time the visitor sends a message and the time the bot-agent takes the chat and responds. Because of this delay, the other human agent ends up taking the chat in this race condition, and then when the bot-agent tries to take the chat, then it responds with this error.

    Do you have a solution for this race condition / delay issue?

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