We have a requirement to integrate external CTI application with Zendesk. We already have Talk Partner Edition purchased with our Profession Suite plan. I have also gone through the below post https://develop.zendesk.com/hc/en-us/articles/360001804788?page=1#comment_360005058854
Also, understood that we need to build a custom soft phone app with dial pad and need to resize and place in top bar but was unable to understand how can we make inbound call happen. What I need to ask them (CTI owner) for ? (What shall I need from them to integrate with Zendesk? )
What parameter does Zendesk requires to connect with the external CTI?
Can anyone help me to know what are the details required from the external application side, if I want to connect external CTI application like Insta CC (Tata Communication CTI application) to Zendesk?
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