Can we get what the user is typing before sending the message through the Chat API?

1 Comments

  • Bryan - Community Manager
    Comment actions Permalink

    Hello Edit Muzhaqi. Technically, from the Chat Conversations API side of things, since it essentially has all the limitations as a regular agent, a message is not sent until the end user explicitly sends it. You can't peak at what's being typed until the user sends it.

    I could see *maybe* this being possible if you wrote your own Chat widget using the Web SDK, where you could control when a message is sent, but that would require development resources. It would make the chatbot side of things interesting, as you'd get a separate message for every letter typed.

    So, the official answer is no, but maybe there could be some workarounds if you have development resources. Hope this at least sets expectations!

    0

Please sign in to leave a comment.

Powered by Zendesk