Hi zendesk team,
I have a case and currently want to develop POC
The case is our clients already establish whatsapp - zendesk, and with that, we want to enhance the user experience so whenever user reach whatsapp, instead of zendesk agent, we want to enable chatbot so the topology will be whatsapp - zendesk - chatbot - (if escalation needed it will connect to the agent)
My question is, i am still can not undersatnd how we can connect from zendesk to external chatbot. I believe we need to create middleware to authenticate the communication from zendesk to our chatbot system
If you able to give a helicopter design on how we can do the integration, which API that we need to consume it will be very helpfull. FYI, the integration to our chatbot usually using webhooks.
Please advise with the best practice and maybe link to documentation that we can explore
Thank You for your help
Please sign in to leave a comment.