I'm using Chat Conversation API to transfer messages to the bot and now I need to take some information about visitors. In Chat Conversation API events I have such data likes this
display_name: 'Visitor 35315324'
Can I use this information to get visitor info in some way? I tried to get this info from www.zopim.com/api/v2/chats and filtring by visitor name but chat appears in the list only after the close conversation.
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