Hi Zendesk team,
Recently we've integrated your chat with our own service to serve our customers. We have a middleware using your Chat Conversation API to redirect users' chat messages to our portal. Basically the middleware is associated with an agent account, and we follow your guides to start an agent session successfully. But one weird thing that we've found during our development time is that after Websocket connection is established, the agent account immediately changes its status to Invisible even though we do not have any piece of code doing so. Is that your intention or something goes wrong under the hood because it's affecting our customer experience of receiving live help?
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