I started a new job as sysadmin for a medium company (120 users). They had no ticketing system for helpdesk and we ended up going with Zendesk. I come from an MSP background and the last 2 places I worked had a custom ticketing system and AshowboxutoTask, respectively.
I like Zendesk in that it's simple and there are a lot of add-on apps. I was looking to see if anyone has used Zendesk and has any recommendations/advice on good add-on apps or configuration to get the most out of it.usps tracking
I'm not using the CRM part, just the helpdesk ticketing system right now.
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